Before you order
Sugar Reset Refund and 60-Day Guarantee: A Plain Guide for Cautious Buyers
The sales page offers a 60-day money-back guarantee from the date of purchase and asks you to email after at least 30 days of use. Its FAQ calls the guarantee unconditional, which does not match. No return address or postage rule is published. Email [email protected] with Refund Request in the subject and get the terms in writing.
Written by the Sugar Reset editorial team · Medically reviewed by Michelle Roy, RD, CDCES, Registered dietitianReviewed · Updated · 6 min read
Key facts
- Guarantee length: 60 days from the date of purchase, per the sales page.
- The sales page asks you to email for a refund after at least 30 days of use, yet its FAQ calls the guarantee unconditional.
- The returns page counts from the purchase date in its intro and from the delivery date in Step 1.
- How to ask: email [email protected], the address on the label, with Refund Request in the subject line.
- Not published: return address, return postage rule, rule on opened bottles and any restocking fee.
- Our seller brief says the buyer pays return postage and refunds take 3 to 5 business days after the return is credited, then 5 to 10 days to reach a card. Those are not brand promises.
- Orders are one-time, with no automatic renewals, per the sales page.
What is the Sugar Reset money-back guarantee?
The sales page puts "60 days guarantee" on every pack card and offers a 60-day money-back guarantee from the date of purchase (Sugar Reset sales page, October 2026). In the same section it tells unhappy buyers to ask for a refund by email "after at least 30 days of use."
Put those two lines together and the working window is roughly day 30 to day 60. The sales page FAQ then calls the guarantee unconditional. A rule that asks for 30 days of use is a condition, so the two statements clash. The safe plan is to follow the stricter one.
A gold seal on the brand's art says 100% satisfaction guaranteed. The seal gives no time limit, no condition and no address. The written terms are what count, and they are narrower than the seal.
Read the terms before you payThe sales page shows the 60-day guarantee next to each pack. Save a screenshot of the terms when you order.
See today's price and guaranteeSugarresetdaily earns money when you buy through our order links. The price on the sales page is the same either way.
What do the three sources say, side by side?
| Term | Sales page | Returns page | Our seller brief |
|---|---|---|---|
| Length | 60 days | 60 days | 60 days |
| When the clock starts | Date of purchase | Purchase date in the intro, delivery date in Step 1 | Not stated |
| Use first? | Email after at least 30 days of use; FAQ says unconditional | Not stated | Not stated |
| How to ask | By email | Email with Refund Request in the subject | Phone +1 (302) 200-3480 with the order ID |
| Return address | Not published | Not published | 100 East 42nd Street, Floor 9, New York, NY 10017 |
| Return postage | Not published | Not published | Buyer pays and uses tracking |
| Opened bottles | Not published | Not published | Not stated |
| Refund timing | Not published | Several business days | 3 to 5 business days after credit, then 5 to 10 days to a card |
The address in the last column comes from our seller brief only. No brand page confirms it. Do not mail anything there until support confirms it in writing.
When can you claim the guarantee?
Day you order
The 60-day clock starts. The sales page counts from the date of purchase, so save the order email.
Day 30 or later
This is the earliest claim, per the sales page, which asks for at least 30 days of use.
About day 50
A sensible last day to send your email. Replies take time, and you want a written answer before day 60.
Day 60
The window closes, counted from the purchase date.
If the drops make you feel unwell, stop taking them. You can email [email protected] before day 30 and explain why, and ask for the reply in writing. An early request may be delayed or refused, so keep the records.
How do you claim a refund, step by step?
- Find your order email. Note the order number and the purchase date.
- Write to [email protected]. Put Refund Request in the subject. Add your full name, the email you ordered with and the order number.
- Ask for the terms in writing. Ask for the return address, who pays postage, whether opened bottles are refunded and how the money comes back.
- Ship only after the written reply. Send the bottles with tracking and keep the receipt and tracking number.
- Follow up in the same thread. If the money does not arrive in a few business days, reply with your tracking number.
The label also lists a distributor phone, +1 (507) 448-8190. Our seller brief lists +1 (302) 200-3480, a default order desk. Because the sales page names no payment processor, that desk may not see your order, so write first.
What does the guarantee leave out?
Quite a lot. Neither the sales page nor the returns page names a return address, a postage rule, a rule for opened or empty bottles or a restocking fee. The sales page shows no phone number, street address or company name either.
- Opened bottles. Since the sales page asks for 30 days of use first, some bottles will be open or empty. Ask what to send back.
- Who pays postage. Our brief says the buyer does. Confirm it before you ship.
- How the refund is paid. Not stated. Ask.
- Big packs. The terms do not limit the guarantee by pack size, but a 6-bottle pack lasts about 180 days at 2 droppers, so most of it is unopened when the window closes. Ask how unopened bottles are handled.
We do not call this risk-free. Return postage and any opened-bottle rule could still cost you money. See the pack and price guide for how pack size fits the window.
Can you cancel an order or a subscription?
There is no subscription to cancel, as far as the sales page says. Its FAQ states that orders are one-time purchases with no automatic renewals. Check your order confirmation, and watch your card statement for an unexpected charge.
A rule for cancelling an order before it ships is not published. If you need to cancel, write to [email protected] as soon as you can, with your order number, and ask for written confirmation. Once a parcel ships, a change may depend on the carrier, which the sales page does not name.
If you see a charge you did not expect, write to the same address and tell your card issuer if you do not get an answer. A credit card usually gives dispute rights.
Frequently asked questions
Does Sugar Reset have a money-back guarantee?
Yes. The sales page offers 60 days from the date of purchase and asks you to email after at least 30 days of use. The written terms leave out the return address, postage and opened-bottle rules.
Is the Sugar Reset guarantee really unconditional?
Not as written. The FAQ says unconditional, but the guarantee section asks for at least 30 days of use first. Plan on the stricter reading: use it at least 30 days, then ask before day 60 from purchase.
Can I get a refund before 30 days?
The sales page says to ask after at least 30 days of use, so an earlier request may be refused or delayed. If the drops make you feel unwell, stop them and email anyway, and ask for the answer in writing.
Who pays return shipping on Sugar Reset?
Neither brand page says. Our seller brief says the buyer pays and should use tracking. Confirm it in writing with support before you ship, and keep the postage receipt.
What is the Sugar Reset return address?
No brand page publishes one. Our seller brief lists 100 East 42nd Street, Floor 9, New York, NY 10017. Do not mail anything until support confirms the address in writing.
How do I cancel my Sugar Reset order?
No cancellation rule is published. Email [email protected] with your order number as soon as possible and ask for written confirmation. The sales page says orders are one-time, with no automatic renewals.
Our view
Our view is that the guarantee is useful and half-finished. It gives you 60 days, which is real. It also leaves key questions open, and the only way to close them is to ask in writing before you mail anything.
Treat it as a safety net, not a plan. Count from the purchase date, mark day 30 and day 50, save every email and tell your clinician about any supplement. Sugar Reset is not FDA approved and does not replace medical care.
Plain-language pages built from the label, the sales page and linked public health sources.
Last updated . See our editorial standards and how we check reviews. This website is run by Sugarresetdaily, a USA Authorized Sugar Reset Retailer, not by the manufacturer. Buying through our order links earns us money. This page is general information, not medical advice. Sugar Reset is not FDA approved, and no dietary supplement is.
Order with the dates in mindToday's price and guarantee are on the sales page. Note your purchase date and your day-50 email date.
See today's price and guaranteeSugarresetdaily earns money when you buy through our order links. The price on the sales page is the same either way.